Introduction
Welcome to PROLISTINDIA.COM — the service marketplace where professionals connect with customers looking for services across India. This 'Getting Started' guide helps new professionals register, verify credentials, create an optimised profile, choose categories and locations, and understand the dashboard and lead feed.
1. Registering as a Professional
Overview:
To start receiving leads on PROLISTINDIA.COM you must register as a Professional. Registration is a quick process that creates your account, links your business details to the platform and enables you to start creating a profile and choosing services you offer.
Step-by-step registration:
- Go to https://prolistindia.com and click 'Join as Professional'.
- Enter your business name or personal name, email address, mobile number and create a secure password. You will be asked to accept the Terms & Conditions and Privacy Policy of PROLIST private limited.
- Confirm your mobile number via OTP (one-time password) sent to the number provided. This helps secure the account and verify contactability.
- Provide basic business details: business type (sole proprietor, partnership, LLP, company), GSTIN if applicable, city and service areas.
- Complete a short onboarding questionnaire about the services you provide to help match you with relevant leads.
- Choose an initial subscription or credit package if your account type requires pre-purchase of credits. You can also start with the free/basic listing if available.
- Finish registration and open your dashboard.
Important notes:
- Use a business email and phone number where possible — customers prefer verified business contacts.
- Keep passwords secure and do not share account credentials.
- Your ability to receive certain leads may depend on the verification status and plan you choose.
2. Verifying your Identity and Credentials
Overview:
Verification helps build trust with customers and increases the chance of winning leads. PROLISTINDIA.COM requires identity verification and may request business document verification depending on category and local regulations.
Common verification elements:
- Mobile OTP verification — required at signup.
- Email verification — click the verification link sent to your registered email.
- Government ID (Aadhaar, PAN, Passport) — required for identity proof for some categories.
- Business verification — registration certificates, GSTIN, trade license, or shop establishment document for business accounts.
- Professional credentials — trade certificates, diplomas, or memberships for categories that need proof of skill (e.g., architects, engineers, medical services).
- Portfolio verification — sample work photos, client references, or certificates may be manually reviewed.
How to submit documents:
- Go to Dashboard → Edit Profile → Accreditation.
- Upload clear scans or photos (PDF/JPG/PNG) of requested documents with a size 2MB max.
- Ensure document names, dates, and issuing authority are visible.
- Submit and wait for review. Typical review time is shown on the verification page.
- If rejected, read the reason and re-upload corrected documents.
Benefits of verification:
- Higher visibility in lead matches.
- Verified badge on your profile increases customer trust.
- Eligibility for higher-value leads or categories.
3. Creating and Optimising Your Profile
Overview:
Your profile is your storefront on PROLISTINDIA.COM. A clear, complete and well-optimised profile significantly increases the chances of customers contacting you and converting leads.
Essential profile sections to complete:
- Business/Display Name — use your real business name and a short tagline if space allows.
- Profile Photo/Logo — high quality, square crop recommended (minimum 400x400px).
- Cover Image / Portfolio Images — showcase recent projects or work examples. (Size??)
- Service Categories — select the core services you offer (up to X primary categories).
- Service Areas & Locations — add cities and serviceable localities.
- Detailed Description — write a clear 2–4 paragraph summary of your services, expertise, years of experience, and typical project scope.
- Key Services / Offerings — list 5–10 specific services customers might search for.
- Pricing Guidance — include ballpark pricing ranges or package names if you want to set expectations.
- Certifications & Licenses — upload or list any professional certifications or registrations.
- Contact Information — phone, email, website, and social links if applicable.
- Response Time — set expected response time to leads (helps manage expectations).
SEO & discoverability tips:
- Use keywords customers search for in your title and description (e.g., 'Office Interior Designer Bangalore').
- Keep the opening 150 characters of your description customer-focused; it's often used in search results.
- Choose correct service categories and subcategories for accurate matching.
- Keep portfolio images labelled with short captions describing the project type and city.
Profile best practices:
- Complete 100% of profile fields — incomplete profiles get fewer leads.
- Upload high-quality portfolio images that represent your current style and capability.
- Request reviews after successful jobs to build social proof.
- Respond quickly to leads — a fast response significantly improves conversion.
4. Choosing Service Categories & Locations
Overview:
Selecting accurate service categories and service locations ensures you receive relevant leads. Overbroad or incorrect selections lead to wasted credits and poor lead conversion rates.
How to choose categories:
- Pick primary categories that exactly match your core services.
- Use subcategories for specific offerings (e.g., 'Landscape Design' under 'Landscape & Gardening').
- Limit yourself to categories you can serve well to keep ratings and reviews high.
- If you offer multiple distinct services, create separate service listings where the platform allows it.
- Regularly review and update categories based on demand and your evolving capabilities.
Setting service locations:
- Add cities and specific localities where you actively provide services.
- If you operate nationwide, mark your primary base city and then add secondary cities where you accept leads or select nationwide.
- Estimate realistic travel radius and handling time for out-of-city leads.
- Use location tags or neighborhoods to improve local search matches.
- If you cannot serve a requested city, decline the lead promptly and optionally suggest nearby providers.
Avoiding wrong matches:
- Do not select too many unrelated categories — this dilutes lead relevance.
- If you temporarily stop servicing a city, update your locations immediately.
- Use precise subcategories rather than generic ones when possible.
5. Understanding the Dashboard and Lead Feed
Overview:
Your dashboard is the control center on PROLISTINDIA.COM. It shows new leads, lead status, credit balance, responses, quote requests and performance metrics.
Dashboard components:
- Quick Summary — shows active leads, credit balance, unread messages, and pending verifications.
- Lead Feed / Inbox — chronological list of leads matched to your profile. Each lead contains a short brief, customer contact (if allowed), budget, postcode/city and preferred timeline.
- Lead Statuses — common statuses include Active, New, Viewed. All the Purchased leads will show up in the My Response page. Once the Lead is contacted by 5 professionals the status will change to ‘No more professionals can contact this lead'
- Notifications — email and in platform alerts for new leads, messages and system updates.
- Messages — communication thread with the customer (if the platform supports direct messaging) or call booking history.
- Profile Health — completeness score and tips to improve visibility.
- Payments & Invoices — access to billing, transaction history and invoice generation.
- Support & Tickets — quick links to submit queries to PROLIST support.
How leads are shown:
- Leads are ordered by match relevance and recency — high relevance leads appear first.
- Each lead preview includes a short service brief, budget range, customer location and how soon the service is required.
- Click a lead to view full details: customer brief, contact information (on purchase), attachments and any special requests.
- Some leads may be 'priority' or promoted leads depending on customer settings or platform promotions.
Lead handling best practices:
- Respond quickly with a tailored message — generic replies convert poorly.
- If you need clarification, ask targeted questions before quoting.
- Keep status updated (Accept/Decline/Quote Sent) to help the platform manage lead distribution.
- If you accept a lead, follow the platform's timeline rules to avoid penalties.
- Track lead expiry times and prioritize leads that are about to expire.
- Generally a lead stays active for 30days so track the lead expiry times and prioritize leads that are about to expire.
Sample workflow:
- 1. New lead appears in Lead Feed.
- 2. Click to view full brief and attachments.
- 3. Decide: Contact (and contact by email or a phone call) or Decline (with reason).
- 4. Update lead status to 'Quote Sent' after sending quote.
- 5. After job completion do request a review to have more visibility for your profile.
FAQs — Getting Started
- Q: How long does verification take?
A: Typical verification takes 24–72 hours but may vary by category and volume.
- Q: Do I need GST to register?
A: You can register without GST for many categories; however, GST may be required for invoicing or certain business categories. If you have GSTIN, add it to your business profile.
- Q: Can I change my service locations later?
A: Yes — update locations from the Profile → Service Areas section anytime.
- Q: What if I don’t want to buy credits immediately?
A: You can often create a basic listing for free and purchase credits/plans when you are ready. Some lead types may require credits to claim.
- Q: Why is profile completeness important?
A: Profiles with complete information are ranked higher in lead matches and trusted more by customers, leading to better conversion rates.
Getting Started — Quick Checklist
- Complete registration and verify mobile/email.
- Upload identity/business documents for verification.
- Fill 100% of profile fields and add portfolio images.
- Choose accurate service categories and service locations.
- Purchase credits or choose initial plan (if needed).
- Learn the dashboard and lead feed workflow.
- Set notification preferences.
Introduction
Effective lead generation and lead management are central to success on PROLISTINDIA.COM. This section explains how leads are delivered, how to read lead details, best practices for responding, acceptance/decline rules, how to manage lead statuses, and what to do when leads expire or are missed.
1. How Leads Are Delivered to You
Overview:
PROLIST matches customer enquiries (leads) to professionals based on service categories, service areas, profile relevance, verification status, and optionally promotional placement. Leads may be delivered in several ways:
Delivery methods:
- Lead Feed (in platform): New leads appear in your dashboard Lead Feed ordered by relevance and recency.
- Email notifications: Key lead alerts are sent to your registered email if you have opted in for email notifications.
- SMS/push notifications: For mobile app users or if SMS is enabled, urgent leads may be pushed as notifications.
- Priority and Highlighted Profiles: Professionals on selected plans (e.g., Pro-Advance/Pro-Elite) will get their profile highlighted when customer opts to view matches.
- Direct Request for Quote – When customers choose to view matching professionals, they can send a Direct Quote Request to the profiles that best match their needs. Relevant profiles (determined by profile completeness) and highlighted members (Pro-Advance / Pro-Elite) get these requests directly in their My Responses section.
Matching factors:
- Service category and subcategory match.
- Stated service areas.
- Profile completeness, verification badge, ratings and reviews.
- Availability (workload) and response behaviour (response time and conversion history).
- Paid promotion or subscription level (higher tiers may receive more or better leads).
Notification settings:
- Control which notifications you receive from Dashboard → Notifications.
- Set email frequency, enable/disable SMS and push notifications, and configure daily summary settings.
- If you miss a notification, leads remain in your feed until expiry or until the platform reassigns them.
2. Viewing Lead Details (Customer Brief, Contact Info, Budget)
Overview:
Each lead contains structured information to help you decide whether to engage. Always view full lead details before responding.
Lead detail components:
- Customer Brief — description of the job, objectives, and any attachments (photos, plans, documents).
- Customer Contact Information — phone, email or option to 'Request Contact' depending on lead privacy settings and plan.
- Budget — declared budget or budget range; may be 'unknown' if customer hasn't specified.
- Timeline — desired start/completion dates or a general urgency indicator.
- Location — customer city, locality, and pin/area to estimate travel time and feasibility.
- Lead Source & History — whether the lead came from a posted project, instant enquiry, or campaign, and any previous interactions.
Attachments and supporting info:
- Open and review all attachments — photos and documents often contain critical scope detail.
- If attachments are missing or unclear, ask the customer for clarifications immediately in your response.
- Do not assume details — clarifying questions can prevent scope creep and disputes.
Privacy and contact rules:
- Some leads mask contact details until a lead is accepted or until the professional spends a credit. Follow the interface prompts to view or request contact details.
- Respect customer privacy — do not share contact details externally or use them for marketing outside the platform without explicit permission.
- If contact info is incorrect, flag the lead for review using 'Report' or 'Request Correction'.
3. Responding to a Lead — Best Practices
Overview:
A strong first response improves your chances of conversion. Tailor every reply to the customer's brief, be concise, and set clear next steps.
Timing:
- Respond quickly — leads responded to within the first hour receive significantly higher engagement.
- If you cannot reply immediately, send a short acknowledgement with an expected time to follow up.
Structure of a great first message:
- Greeting & brief intro — 1–2 lines about your business and relevant experience.
- Reference the brief — mention a specific detail from the customer's request to show you've read it.
- Value proposition — one sentence on why you're a good fit (e.g., similar projects completed, certifications).
- Clarifying questions — 2–3 targeted questions to better understand scope and constraints.
- Call to action — propose a next step (phone call, site visit, quote timeline).
- Availability & pricing guidance — offer a rough price range or when you can provide a formal quote.
Do's and Don'ts:
- Do personalise messages — avoid copy/paste templates without modification.
- Do attach relevant portfolio images or links to past similar jobs.
- Do keep tone professional and concise.
- Do set realistic expectations on timelines and pricing.
- Don't spam multiple short messages — send one clear, helpful message instead.
- Don't promise specifics (like exact price) without assessing the scope.
- Don't share off platform payment instructions or ask customers to pay outside PROLIST.
Template — example first message:
Hi [Customer Name],
Thanks for posting the requirement. I’m [Name] from [Business]. We’ve completed similar projects in [City/Area]; please see attached photos. A few quick questions: [Question 1], [Question 2]. I can prepare a detailed quote within [X days]. When would you like a call or a site visit?
Regards,
[Name]
[Phone] — [PROLISTINDIA.COM Profile Link]
4. Lead Acceptance & Decline Rules
Overview:
To ensure fairness and good customer experience, PROLIST has rules governing how professionals accept or decline leads. Follow these rules to avoid penalties and help the platform distribute leads fairly.
Acceptance rules:
- Accept only leads you can reasonably service within the customer's timeline and budget.
- If a lead requires spending a credit to view contact details or to accept, ensure you understand the credit cost before accepting.
- After accepting, contact the customer within the platform or via allowed contact methods within the timeframe specified (typically 24–48 hours).
- If you cannot fulfil the job after accepting, update the lead status promptly and provide a reason.
Decline rules and etiquette:
- If you are not a fit, decline the lead quickly so it can be reassigned.
- Provide a brief reason when declining if prompted (e.g., 'Out of service area', 'Unavailable in timeframe', 'Specialist required').
- Frequent declines on matched leads may reduce future match relevance; only decline when necessary.
Consequences of misuse:
- Repeated non responses after acceptance, misuse of contact details, or fraudulent behaviour can lead to warnings, temporary restrictions, or account suspension.
- Failure to update lead status appropriately may result in credit loss or reduced visibility.
5. Managing Your Lead Status (Accepted, Quote Sent, Won, Lost)
Overview:
Keeping accurate lead statuses helps both you and PROLIST manage expectations and ensures leads are fairly distributed.
Common statuses and what they mean:
- New: Lead received and not yet acted on.
- Viewed: You opened the lead details.
- Contact Requested / Locked: You have requested or unlocked customer contact (may consume credits).
- Accepted: You confirmed you will follow up and pursue the opportunity.
- Quote Sent: You have sent a formal quote or proposal to the customer.
- Contacted: You have reached the customer and discussed the requirement (phone or message).
- Won: Customer accepted your quote and the job is confirmed.
- Lost: Customer chose another professional or cancelled the request.
- Expired: Lead validity period ended without conversion.
How to update statuses:
- Use the action buttons in the lead view (Accept / Decline / Send Quote / Mark as Won / Mark as Lost) to update status.
- Attach quote documents where possible for audit and transparency.
- If you mark a lead as Won, follow the platform's booking/payment procedure.
- If a lead is Lost, optionally add a short note about the reason (helps platform analytics).
Best practices for quotes and follow up:
- Send timely, itemised quotes that clearly list deliverables, timelines, and payment terms.
- If the quote requires a site visit, specify that in your response and provide a tentative estimate.
- Follow up once or twice after sending a quote — polite reminders can recover stalled leads.
- Record follow-ups and outcomes in the lead thread for platform records.
6. Lead Expiry and Handling Missed Leads
Overview:
Leads are time sensitive. Each lead will show an expiry or validity period. Know how to prioritise and handle leads that are about to expire or were missed.
Lead expiry mechanics:
- Leads typically have a visible expiry countdown in your Lead Feed (e.g., 24–72 hours depending on lead type).
- If you do not act before expiry, the lead may be reassigned to other professionals or marked Expired.
- Some premium leads may be exclusive for a short window (e.g., 1–2 hours) before opening to more professionals.
Handling missed leads:
- If you missed a lead but the customer is still open to contact, use the 'Request Lead Reopen' or 'Contact Support' option to request assistance (subject to platform policy).
- Maintain good notification settings to reduce missed leads (enable app push, SMS, and email).
- If you repeatedly miss leads due to availability, consider updating your availability settings or pausing lead delivery temporarily.
Prioritisation tips:
- Prioritise leads with near expiry and higher budgets.
- Triage leads quickly: urgent/clear briefs first, complex unclear briefs second (ask clarifying Qs).
- Allocate time daily to clear new leads and follow up on outstanding quotes.
FAQs — Lead Generation & Management
- Q: How many leads will I receive?
A: The number depends on your categories, locations, verification status, subscription level, and platform demand.
- Q: Why did I get a lead outside my service area?
A: This can happen if the customer selected a broad area or if your service location settings include nearby localities. Update your service areas to refine matching.
- Q: Can I get contact details without spending credits?
A: Some lead types reveal contact details immediately, while others require accepting the lead or spending credits. Check the lead cost before unlocking contact info.
- Q: What if a lead is fraudulent?
A: Report suspicious leads using the 'Report' button. Do not share contact details. PROLIST will investigate and may refund credits if fraud is confirmed.
- Q: How do I dispute a lost lead or credit charge?
A: Use Support → Billing to raise a dispute and provide evidence (screenshots, messages, timestamps). PROLIST's support team will review the case.
Lead Generation & Management — Quick Checklist
- Enable push/SMS/email notifications and check leads frequently.
- Review full lead details and attachments before responding.
- Respond quickly with a personalised message and clear next steps.
- Only accept leads you can service and update status promptly.
- Send itemised quotes and follow up politely.
- Use platform tools to report fraud, request reopens, or seek help.
Introduction
This section explains how fees, credits, memberships, taxes, refunds, and payments work on PROLISTINDIA.COM. It is designed to help professionals clearly understand what they are paying for, how credits are used, and what financial and tax obligations apply under Indian law.
1. Lead Credits / Subscription Plans
Overview:
PROLIST offers optional paid plans and prepaid credit packages to help professionals access customer enquiries and increase profile visibility. These plans do not guarantee work, customers, revenue, or lead volume; they only provide access to platform features that facilitate discovery and engagement.
Types of plans available:
- Credit-based plans (e.g., Pro-Plus): Allow professionals to unlock or access customer leads at discounted per-credit rates.
- Visibility-based memberships (e.g., Pro-Advance): Improve profile prominence and discoverability without including credits.
- Bundled plans (e.g., Pro-Elite): Combine long-term profile highlighting with a predefined allocation of credits.
Key principles:
- Plans are optional and intended only to enhance access and visibility.
- Purchasing a plan does not guarantee leads, conversions, or commercial success.
- Plans, pricing, features, and benefits are subject to change and apply prospectively.
2. Paying for Credits / Plans
Overview:
Professionals can purchase credits or memberships directly through the PROLIST dashboard using supported online payment methods.
Payment process:
- Select the desired credit pack or membership plan from the Pricing or Billing section.
- Review the price, duration, features, and applicable taxes before confirming.
- Complete payment using available payment gateways (UPI, cards, net banking, etc.).
- Upon successful payment, credits or membership benefits are activated in your account.
- A tax invoice is generated and made available in your Billing or Invoices section.
Important notes:
- Prices displayed are exclusive of GST unless stated otherwise.
- Payments once made are final, subject only to the limited refund scenarios defined by PROLIST.
- Keep invoices and transaction records for accounting and tax purposes.
3. Using Credits – What Each Credit Covers
Overview:
Credits are prepaid, non-monetary access units used exclusively to unlock lead information or access specific credit-based features on the Platform.
How credits are used:
- Credits are deducted when you unlock a lead or access a credit-based feature, as displayed at that time.
- Different lead categories or budgets may require different numbers of credits.
- The exact credit cost is always shown before confirmation.
What credits do NOT cover:
- They do not guarantee customer response, selection, or conversion.
- They do not represent currency, stored value, or refundable balance.
- They cannot be transferred, exchanged for cash, or reused after expiry.
4. Refunds, Cancellations & Credit Reinstatements
Overview:
All membership fees and credit purchases on PROLIST are non-refundable and non-adjustable, except in limited and clearly defined exceptional scenarios.
General refund policy:
- Credits and memberships are non-refundable once purchased.
- Unused or partially used credits do not qualify for refunds.
- Expiry, suspension, or termination of an account does not entitle refunds.
Exceptional cases where credits may be reinstated:
- Confirmed technical errors causing incorrect credit deduction.
- Verified duplicate charges due to payment gateway issues.
- Confirmed fraudulent or invalid leads, subject to investigation.
How to raise a request:
- Submit a support ticket from Dashboard → Support → Billing.
- Provide transaction ID, lead reference ID, and a clear description.
- PROLIST reviews the request and communicates the outcome.
- Decisions are final and taken in line with platform policies.
5. Taxes, GST and Withholding Tax / TDS
Overview:
All payments on PROLIST are subject to applicable Indian tax laws, including Goods and Services Tax (GST) and, where applicable, Tax Deducted at Source (TDS).
GST obligations:
- Credit purchases are treated as taxable supply of services.
- GST is charged at the applicable rate and shown on the invoice.
- Professionals must ensure correct GSTIN details to claim input tax credit.
- PROLIST is not responsible for ITC denial due to incorrect information.
TDS obligations:
- Professionals may deduct TDS as per Income Tax Act while making payment to PROLIST, if applicable.
- Deducted TDS must be deposited with the government within statutory timelines.
- Form 16A or prescribed TDS certificate must be shared with PROLIST.
- Failure to submit TDS certificates may result in temporary restrictions on invoices, credits, or account features.
Professional responsibility:
- Ensure compliance with GST and TDS laws.
- Consult a tax advisor for applicability and filing obligations.
- PROLIST does not provide tax advice or representation.
FAQs — Fees, Credits & Payments
- Q: Do credits guarantee leads or work?
A: No. Credits only provide access to leads; conversion depends on multiple external factors.
- Q: Can I transfer credits to another account?
A: No. Credits and memberships are non-transferable.
- Q: What happens if my credits expire?
A: Unused credits lapse automatically and cannot be reinstated or refunded.
- Q: Can PROLIST change pricing or plans?
A: Yes. Pricing and plan structures may be revised prospectively.
- Q: Is GST charged on every purchase?
A: Yes, unless otherwise stated, GST is charged as per applicable law.
Fees, Credits & Payments — Quick Checklist
- Understand the difference between credits, visibility plans, and bundled plans.
- Review pricing and tax details before purchasing.
- Use credits carefully — deductions are final.
- Maintain GST and TDS compliance.
- Raise billing issues promptly with proper documentation.
Introduction
This section explains what happens after you accept a lead on PROLISTINDIA.COM. It covers contracting and quoting, invoicing and payment best practices, customer reviews and ratings, handling disputes or cancellations, and maintaining professional standards. These guidelines are aligned with PROLIST’s Terms & Conditions and reflect best practices followed by leading service marketplaces.
1. Contracting and Quoting – What Happens After Lead Acceptance
Overview:
Once you accept a lead and connect with a customer, all further discussions, quotations, and service delivery are conducted directly between you and the customer. PROLIST acts only as an intermediary platform and is not a party to any contract, agreement, or commercial arrangement.
Best practices for quoting:
- Understand the full scope before quoting. Ask clarifying questions or request a site visit if required.
- Provide a written, itemised quote covering scope of work, deliverables, timelines, exclusions, and validity period.
- Clearly state assumptions and dependencies (e.g., customer-provided materials, approvals, or access).
- Mention whether taxes, travel costs, or additional charges are included or extra.
- Avoid verbal-only quotes for large or complex projects.
Contracts and agreements:
- Any formal contract or work order is strictly between you and the customer.
- PROLIST does not draft, validate, enforce, or store contracts on your behalf.
- You are responsible for ensuring your contract complies with applicable laws.
- For regulated services (legal, medical, financial, etc.), ensure compliance with professional regulations.
2. Invoice and Payment Best Practices
Overview:
Payments for services are handled directly between you and the customer unless otherwise explicitly stated. PROLIST does not collect, hold, escrow, or guarantee payments for services rendered.
Invoicing best practices:
- Issue invoices in your own business name or registered entity.
- Include invoice number, date, service description, amount, taxes, and payment terms.
- Ensure GST details are accurate if you are GST-registered.
- Share invoices promptly to avoid disputes or payment delays.
Payment handling tips:
- Agree on payment milestones in advance (advance, mid-stage, completion).
- Avoid accepting full payment in cash for large jobs.
- Provide clear receipts for all payments received.
- Maintain your own accounting records for tax and compliance purposes.
Important disclaimer:
PROLIST is not responsible for non-payment, delayed payment, chargebacks, or disputes related to service fees. All financial risk related to service delivery rests with the professional and the customer.
3. Customer Reviews & Ratings – Earning and Managing Them
Overview:
Reviews and ratings help customers make informed decisions and help professionals build credibility. All reviews are submitted by customers based on their personal experience.
How reviews work:
- Customers may be prompted to leave a review after a service interaction.
- Reviews typically include a rating and optional written feedback.
- Reviews appear publicly on your profile and influence visibility.
Best practices to earn positive reviews:
- Deliver services as promised and communicate clearly.
- Set realistic expectations on timelines and outcomes.
- Be professional, punctual, and transparent.
- Request reviews politely after successful completion.
Managing negative reviews:
- Respond calmly and professionally if replies are enabled.
- Do not argue or disclose customer personal information.
- Use feedback constructively to improve service quality.
- Report reviews that are abusive, false, or violate platform policy.
4. Handling Disputes, Cancellations or Refunds with Customers
Overview:
Disputes, cancellations, or refund requests may arise during or after service delivery. These matters are to be resolved directly between you and the customer.
Dispute-handling best practices:
- Document all communication, quotes, and agreements.
- Attempt amicable resolution through discussion.
- Refer to the agreed scope, contract, or invoice terms.
- Avoid public arguments or unprofessional conduct.
Cancellations and refunds:
- Define cancellation and refund terms clearly in advance.
- Apply cancellation charges consistently and fairly.
- Issue refunds (if any) as per your agreed terms and applicable law.
Role of PROLIST:
PROLIST does not mediate service-level disputes or enforce refunds. However, PROLIST may review complaints related to platform misuse, fraud, or policy violations.
5. Maintaining Professional Standards and Compliance
Overview:
Maintaining high professional standards protects your reputation and ensures continued access to the platform.
Expected standards:
- Provide accurate and truthful information in your profile.
- Deliver services with reasonable skill, care, and diligence.
- Comply with all applicable laws, licenses, and regulations.
- Respect customer privacy and confidentiality.
- Do not misrepresent qualifications, pricing, or experience.
Prohibited conduct:
- Harassment, abusive language, or discriminatory behaviour.
- Soliciting customers for off-platform misuse or fraudulent activity.
- Manipulating reviews, ratings, or lead systems.
- Using the platform for unlawful or misleading purposes.
Consequences of non-compliance:
Violation of professional standards or platform policies may result in warnings, temporary restrictions, suspension, or permanent account termination without refund.
FAQs — Service Delivery & Customer Engagement
- Q: Does PROLIST guarantee payment from customers?
A: No. Payments are strictly between you and the customer.
- Q: Can PROLIST enforce my contract with a customer?
A: No. Contracts are independent agreements outside the platform.
- Q: Can I refuse a customer after accepting a lead?
A: You should only accept leads you intend to pursue. If unavoidable, update the lead status promptly.
- Q: Are reviews verified by PROLIST?
A: Reviews are user-generated and not independently verified, though moderation may apply.
- Q: What happens if a customer complains about me?
A: PROLIST may review the complaint for policy compliance but does not adjudicate service disputes.
Service Delivery & Customer Engagement — Quick Checklist
- Provide clear, written quotes and agreements.
- Handle payments and invoices professionally.
- Deliver services as promised and communicate clearly.
- Encourage reviews after successful jobs.
- Resolve disputes directly and professionally.
- Maintain compliance with laws and platform policies.
Introduction
This section explains how professionals can manage their account, profile, business information, plans, notifications, and account status on PROLISTINDIA.COM. Keeping your profile accurate and your account settings updated helps improve lead relevance, customer trust, and overall platform performance.
1. Updating Your Profile, Portfolio & Service Listings
Overview:
Your profile acts as your digital storefront on PROLISTINDIA.COM. Professionals are responsible for keeping all profile information accurate, current, and complete.
What you can update:
- Business or professional name and profile photo/logo.
- About section, experience summary, and service descriptions.
- Portfolio images, project photos, and supporting documents.
- Service categories and subcategories.
- Pricing guidance or indicative ranges (if shown).
- Service locations and coverage areas.
Best practices:
- Update your profile whenever services, pricing, or locations change.
- Use high-quality images and clear descriptions.
- Avoid misleading claims or exaggerated experience.
- Profiles with higher completeness receive better visibility and lead matching.
2. Managing Business Details, Licence / Registration Info
Overview:
Certain service categories require valid business or professional documentation. You are responsible for providing accurate and lawful information.
Business information may include:
- Business structure (individual, proprietorship, partnership, LLP, company).
- Registered address and operating city.
- GSTIN (if applicable).
- Trade licence, shop establishment, or registration certificates.
- Professional licences or memberships for regulated categories.
Important notes:
- Uploading documents does not imply endorsement or guarantee by PROLIST.
- PROLIST may request re-verification or updated documents periodically.
- Providing false or outdated information may lead to account suspension.
3. Changing Plans or Credit Packages
Overview:
Professionals may upgrade, downgrade, or purchase additional plans or credit packages subject to availability and platform rules.
How plan changes work:
- Upgrades (e.g., adding credits or moving to a higher visibility plan) take effect after successful payment.
- Downgrades or cancellations take effect after the current plan period ends.
- Unused credits remain subject to validity and expiry rules.
Key limitations:
- Plans and credits are non-transferable and non-refundable.
- Pricing and features may change prospectively.
- Suspended or restricted accounts may not be able to change plans.
4. Managing Notifications and Preferences
Overview:
You can control how and when you receive communications from PROLIST.
Notification types:
- New lead alerts.
- Lead updates and status changes.
- Billing and invoice notifications.
- System announcements and maintenance alerts.
Best practices:
- Enable critical alerts to avoid missing leads.
- Keep email and mobile details updated.
- Adjust frequency instead of disabling all notifications.
5. Deactivating or Deleting Your Account
Overview:
Professionals may choose to deactivate or request deletion of their account, subject to platform policies and legal obligations.
Deactivation:
- Temporarily stops lead delivery and profile visibility.
- Credits and memberships continue to expire as per original validity.
- Can be reactivated by logging in or contacting support.
Account deletion:
- Requires a formal request through support.
- May take up to 7 business days to process.
- Certain data may be retained for legal, regulatory, or dispute-resolution purposes.
- Unused credits or memberships are forfeited.
FAQs — Account & Profile Management
- Q: How often should I update my profile?
A: Update whenever services, pricing, or locations change.
- Q: Can PROLIST edit my profile?
A: PROLIST may edit or restrict content that violates platform policies.
- Q: What happens if my documents expire?
A: You may be asked to re-upload documents; failure may restrict leads.
- Q: Can I pause leads without deleting my account?
A: Yes, you can deactivate your profile temporarily.
- Q: Will my data be deleted immediately if I close my account?
A: Some data may be retained as required by law.
Account & Profile Management — Quick Checklist
- Keep profile and portfolio up to date.
- Ensure business and licence details are accurate.
- Review plan and credit status regularly.
- Manage notifications to avoid missed leads.
- Deactivate instead of deleting if taking a break.
Introduction
This section helps professionals resolve common issues encountered while using PROLISTINDIA.COM and explains how to contact support, raise tickets, track queries, and stay informed about system updates. These guidelines ensure faster resolution and help maintain smooth platform usage.
1. Frequently Encountered Issues
Overview:
Below are common issues faced by professionals and recommended first‑level troubleshooting steps.
- Lead not showing in dashboard: Ensure notification settings are enabled, refresh the dashboard, check service categories and locations, and confirm your account is active and verified.
- Payment failed but amount deducted: Check transaction history. Temporary gateway issues may auto‑reverse within 24–72 hours. If not reversed, raise a billing ticket with transaction ID.
- Credits deducted incorrectly: Verify lead reference ID and credit deduction details. Raise a support ticket with screenshots if needed.
- Unable to view customer contact details: Check whether credits are required or whether the lead must be accepted first.
- Profile not visible or receiving fewer leads: Review profile completeness, verification status, service locations, and any account restrictions.
- Unable to upload documents or portfolio: Ensure file format and size meet platform requirements and try re‑uploading.
- Account temporarily restricted: Review recent notifications or emails for policy or compliance issues.
2. Contacting Support – How and When
Overview:
PROLIST provides structured support channels to address technical, billing, and policy-related queries.
When to contact support:
- Persistent technical errors that cannot be resolved through basic troubleshooting.
- Billing issues such as duplicate charges or failed payments.
- Credit disputes due to suspected technical or system errors.
- Account access issues, verification problems, or policy clarifications.
What support does not cover:
- Mediation of service‑level disputes between you and customers.
- Guaranteeing lead quality, conversion, or payments.
- Enforcement of private contracts with customers.
3. Submitting a Ticket / Tracking a Query
Overview:
Support tickets ensure structured resolution and tracking of issues.
How to submit a ticket:
- Go to Dashboard → Support → Raise a Ticket.
- Select the issue category (Technical, Billing, Credits, Account, Policy).
- Provide a clear description with relevant IDs (Lead ID, Transaction ID).
- Attach screenshots or documents if applicable.
- Submit the ticket and note the reference number.
Tracking and resolution:
- Track ticket status from the Support section.
- Respond promptly to follow‑up questions from the support team.
- Resolution timelines may vary depending on issue complexity.
4. System Status, Planned Maintenance & Updates
Overview:
Occasionally, PROLIST may perform maintenance or experience temporary disruptions.
What to expect:
- Planned maintenance announcements shared via email or dashboard notifications.
- Temporary unavailability of certain features during upgrades.
- No impact on previously completed transactions or data integrity.
Best practices during maintenance:
- Avoid critical actions during notified maintenance windows.
- Check system status messages before raising duplicate tickets.
5. Feedback, Suggestions & Platform Improvement
Overview:
PROLIST values feedback from professionals to improve platform features and services.
How to share feedback:
- Use the Feedback or Suggestions option in the dashboard.
- Participate in surveys or beta features when invited.
- Provide constructive, specific feedback.
Important note:
Submitting feedback does not guarantee feature implementation or immediate changes.
FAQs — Troubleshooting & Support
- Q: How long does support take to respond?
A: Response times vary but most tickets are acknowledged within 1–2 business days.
- Q: Can I raise multiple tickets for the same issue?
A: Avoid duplicate tickets; update the existing ticket instead.
- Q: Will credits be refunded for customer issues?
A: Credits are refunded only in defined technical or fraud scenarios.
- Q: Can support call me?
A: Support may contact you if required for issue resolution.
- Q: Where can I see system downtime updates?
A: Updates are shared via dashboard notifications and email.
Troubleshooting & Support — Quick Checklist
- Check notifications and dashboard before raising a ticket.
- Keep transaction and lead reference IDs handy.
- Use correct ticket categories for faster resolution.
- Avoid duplicate tickets.
- Stay updated on system announcements.
Welcome to PROLISTINDIA.COM, a service marketplace that connects customers with professionals offering a wide range of services across India. Whether you are looking for home services, professional consulting, design services, or other specialised expertise, PROLIST helps you quickly find and connect with suitable professionals.
This guide explains how to get started and make the most of the platform.
1. Creating an Account on PROLIST
Creating an account allows you to post service requirements, receive quotes from professionals, and manage your requests easily.
Steps to create an account
Visit PROLISTINDIA.COM.
Click Sign Up / Register.
Enter your details:
Name
Email address
Mobile number
Verify your mobile number using the OTP sent to you.
Create a secure password.
Accept the Terms & Conditions and Privacy Policy.
Your account will be created and you can begin posting service requests.
Why creating an account helps
Track your service requests
Receive quotes from professionals
Communicate easily with professionals
Manage your projects and reviews
2. Browsing Services Without Registering
You can explore services and browse professional profiles without creating an account.
However, to:
Post a requirement
Contact professionals
Request quotes
Track conversations
you will need to create an account.
Browsing first helps you:
Understand available services
Compare professionals
Review portfolios and experience
3. How PROLIST Works — Overview for Customers
PROLIST acts as a platform that connects customers with service professionals. It does not directly provide services.
How the process works
Step 1 — Post your requirement
You describe the service you need by answering a few simple questions.
Step 2 — Get matched with professionals
Based on your requirement, location, and preferences, PROLIST shows you professionals who may be able to help.
Step 3 — Compare professionals
You can view profiles, ratings, experience, and portfolios before contacting them.
Step 4 — Request quotes or contact professionals
You may receive quotes or send quote requests to professionals you prefer.
Step 5 — Choose a professional
You decide which professional to engage based on your evaluation.
4. Choosing the Right Service Category
Selecting the correct service category helps PROLIST match you with the most relevant professionals.
Tips for choosing the right category
Select the closest matching service type
Avoid selecting unrelated categories
Provide clear answers to requirement questions
Upload supporting images or documents if available
Correct categorisation improves:
Quality of matches
Speed of responses
Accuracy of quotes
5. Understanding Service Availability by Location
Professional availability depends on the service areas they operate in.
When you submit a request, PROLIST considers:
Your location
The professional’s service coverage area
Category relevance
Profile completeness
If professionals are not available in your exact location, you may see professionals from nearby areas who are willing to travel.
6. Updating Your Profile & Contact Information
Keeping your profile updated helps professionals contact you easily and improves response quality.
Information you can update
Name
Email address
Mobile number
Location
Notification preferences
Best practices
Important Note
PROLIST is a marketplace platform that connects customers and professionals. All service agreements, pricing discussions, and project outcomes are handled directly between the customer and the professional.
PROLIST does not provide the services itself.
Quick Tips for New Customers
Posting a service requirement on PROLISTINDIA.COM allows you to connect with professionals who can help you complete your project or service request.
When you post a requirement, the platform matches your request with professionals based on:
Service category
Location
Professional expertise
Profile relevance
Providing accurate details helps professionals understand your needs and respond with more relevant quotes.
1. How to Post a Service Requirement
Posting a requirement is simple and takes only a few minutes.
Steps to post a request
Visit PROLISTINDIA.COM.
Select the service you need.
Answer a few questions about your requirement.
Enter your location and preferred timeline.
Provide your contact details.
Submit your request.
Once submitted:
Your request will be matched with relevant professionals.
Professionals may respond with quotes or contact you to understand your requirement further.
2. Answering Questions to Get Better Matches
When posting a request, you will be asked a few questions about your project.
These questions help professionals understand:
What exactly you need
The complexity of the job
Your expectations
Examples of questions may include:
What type of service do you need?
What is the size or scope of the project?
When do you need the service?
Where is the project located?
Why detailed answers matter
Providing clear answers helps:
Match you with the right professionals
Reduce unnecessary follow-up questions
Improve the accuracy of quotes
Try to provide as much useful information as possible.
3. Selecting Budget, Timeline & Preferences
Some service requests allow you to specify:
Budget range
Preferred start date
Expected completion timeline
Special preferences or requirements
Budget guidance
Providing a budget range helps professionals understand whether your project fits their service offerings.
You can:
Select a suggested budget range
Indicate if you are open to quotes
Timeline guidance
Be clear about your timing expectations, such as:
Immediate service
Within a few days
Within a few weeks
Flexible timeline
Clear timelines help professionals determine availability.
4. Uploading Photos, Documents or Briefs
If your project involves design, construction, repairs, or custom work, uploading photos or documents can help professionals better understand your requirement.
Examples of useful attachments
Photos of the space or item
Reference designs or inspiration images
Project drawings or plans
Measurement details
Specification documents
Tips for uploading files
Ensure images are clear and relevant
Avoid uploading unnecessary files
Remove personal or sensitive information from documents
Attachments can significantly improve the quality of quotes you receive.
5. Editing or Updating a Posted Requirement
If your requirement changes after posting, you may update the request.
You may update:
Project details
Budget range
Timeline
Attachments
Location information
Updating your request ensures professionals receive the most accurate information.
If professionals have already responded, you may also inform them directly about any changes.
6. Cancelling a Service Request
If you no longer require the service, you may cancel your request.
Reasons customers cancel requests include:
The project has been postponed
The requirement was posted incorrectly
The service is no longer required
You have already hired a professional outside the platform
What happens after cancellation
Professionals may no longer contact you regarding that request.
The request will be marked as inactive.
Cancelling requests that are no longer needed helps maintain a better experience for professionals on the platform.
Important Notes
Posting a request does not obligate you to hire a professional.
You are free to compare professionals before making a decision.
PROLIST only helps connect you with professionals and does not provide the services itself.
Tips for Getting the Best Responses
To receive better responses from professionals:
✔ Be clear and specific about your requirement
✔ Provide accurate location details
✔ Upload photos if possible
✔ Indicate realistic budgets and timelines
✔ Respond to professionals promptly
After you post a service requirement on PROLISTINDIA.COM, the platform helps you discover professionals who may be suitable for your request. This section explains how professionals are matched, how to review profiles, and how to choose the right professional.
1. How PROLIST Matches You with Professionals
When you submit a request, PROLIST uses several factors to identify professionals who may be able to help.
Matching factors include
Service category selected in your request
Your project location
The professional’s service coverage area
Professional profile completeness
Relevant experience and portfolio
Platform visibility features such as highlighted memberships
The goal of the matching process is to show you professionals who are most likely to meet your requirements.
However, the platform does not guarantee that every professional shown will be available or suitable for your project.
2. Viewing Matched Professional Profiles
Once your request is submitted, you may see a list of professionals who match your requirement.
Each professional profile typically includes:
Business or professional name
Description of services offered
Portfolio or project images
Years of experience
Service locations
Customer reviews and ratings (if available)
Reviewing professional profiles carefully helps you better understand their capabilities and experience.
3. Understanding Profile Details
Professional profiles provide useful information to help you evaluate potential service providers.
Key profile elements
Profile description
A summary of the professional’s services, experience, and specialisations.
Portfolio
Photos or examples of previous work that demonstrate the professional’s capabilities.
Service categories
Specific services that the professional offers.
Service areas
Cities or locations where the professional provides services.
Reviews and ratings
Feedback from previous customers based on their experience.
Tips when reviewing profiles
Look for professionals with relevant experience
Review portfolio examples carefully
Read customer reviews to understand past service quality
Check whether the professional operates in your location
4. What “Highlighted” or “Featured” Professionals Mean
Some professionals may appear as Highlighted or Featured profiles.
These professionals may be part of premium membership plans on PROLIST.
What this means
Their profiles may appear with improved visibility
They may appear higher in certain listings
They may receive opportunities to respond to requests more quickly
However:
Highlighted status does not guarantee quality, availability, or suitability
Customers should evaluate all professionals carefully before making a decision
5. Shortlisting or Comparing Professionals
PROLIST allows you to review and compare multiple professionals before deciding who to engage.
Tips for comparing professionals
Consider the following factors:
Relevant experience
Portfolio quality
Communication and responsiveness
Customer reviews
Pricing or quote clarity
It is often helpful to compare multiple professionals before making your final decision.
6. Requesting a Direct Quote from Professionals
In some cases, you may choose to request quotes directly from professionals.
How this works
Browse the list of matched professionals.
Select professionals you are interested in.
Send a Direct Quote Request.
These professionals will receive your request and may respond with:
A quote
Additional questions
A request for a call or consultation
Important note
Submitting a quote request does not obligate you to hire the professional.
You remain free to compare quotes and select the professional who best meets your needs.
Important Reminder
PROLIST is a platform that connects customers and professionals. It does not provide the services directly.
All service agreements, pricing, timelines, and deliverables are determined between you and the professional you choose to engage.
Tips for Choosing the Right Professional
To make the best decision:
✔ Review multiple professional profiles
✔ Check portfolio examples and past work
✔ Read customer reviews where available
✔ Communicate your requirements clearly
✔ Compare quotes before making a decision
Taking time to evaluate professionals carefully can help ensure a successful project.
Once you have found professionals who match your requirement, the next step is to communicate with them, discuss your needs, and evaluate their suitability for your project.
This section explains how to contact professionals, communicate effectively, and manage interactions through the platform.
1. How to Contact a Professional
After posting a request or browsing professional profiles, you may choose to contact professionals who appear suitable for your requirement.
Ways to contact professionals
Depending on the platform flow, you may be able to:
Send a Direct Quote Request
Send a message through the platform
View professional contact details after initiating contact
Schedule a call or consultation
When you contact a professional, they will receive a notification and may respond through the platform or via the contact information you provided.
2. Sending Messages or Quote Requests
Sending a clear message helps professionals understand your requirement and respond appropriately.
What to include in your message
When contacting a professional, try to include:
A brief description of your requirement
The project location
Expected timeline
Any specific preferences
Supporting photos or documents (if applicable)
Providing this information early helps professionals prepare accurate quotes or recommendations.
3. What Happens After You Contact a Professional
After you contact a professional, they may respond in several ways.
Typical responses from professionals
Sending a quote or price estimate
Asking follow-up questions
Requesting additional details or documents
Suggesting a phone call or site visit
Confirming availability
Response times may vary depending on the professional’s availability and the complexity of the request.
4. Best Practices for Communicating Your Requirement
Clear communication improves the chances of receiving useful responses from professionals.
Tips for effective communication
✔ Provide clear and complete information about your requirement
✔ Respond promptly to questions from professionals
✔ Share relevant photos or documents if needed
✔ Be open about your budget and timeline
✔ Clarify expectations before confirming the service
Clear communication helps avoid misunderstandings later in the project.
5. Scheduling Calls, Visits or Consultations
In many cases, professionals may suggest a phone call, video consultation, or site visit to better understand your requirement.
Why consultations may be needed
Consultations allow professionals to:
Assess the scope of work
Understand technical requirements
Provide accurate cost estimates
Suggest suitable solutions
Tips for scheduling consultations
Confirm the date and time clearly
Ensure someone responsible is available during site visits
Share necessary access details if required
Inform the professional in advance if plans change
Consultations can help both parties make informed decisions before starting the project.
6. What to Do If a Professional Does Not Respond
Sometimes professionals may not respond immediately due to workload, scheduling conflicts, or other reasons.
If you do not receive a response
You may:
Contact another professional from the matched list
Send a follow-up message
Request quotes from additional professionals
Important note
PROLIST does not guarantee responses from all professionals. Availability and responsiveness may vary.
To improve response rates:
Ensure your request includes clear details
Provide accurate contact information
Post your requirement in the correct category
Important Reminder
PROLIST is a service marketplace platform that connects customers with professionals. The platform facilitates communication but does not participate in service agreements.
All decisions regarding:
Pricing
Scope of work
Contracts
Payment arrangements
are handled directly between the customer and the professional.
Tips for Engaging Professionals Successfully
To ensure a smooth experience:
✔ Contact multiple professionals for comparison
✔ Provide complete project information
✔ Maintain respectful and clear communication
✔ Confirm project details before hiring
✔ Keep records of quotes and agreements
These steps can help ensure a positive experience for both customers and professionals.
After contacting professionals on PROLISTINDIA.COM, you may receive quotes or price estimates for your requested service. This section explains how quotes work, how to compare them, and how to engage a professional.
1. Understanding Quotes from Professionals
Once a professional reviews your requirement, they may provide a quote or estimate for the service.
A quote may include:
Estimated service cost
Scope of work or services included
Timeline for completion
Any materials or additional charges
Payment terms
Quotes may vary depending on:
Project complexity
Professional experience
Location of the project
Required materials or equipment
Important
Quotes provided by professionals are independent offers made by the professional, not by PROLIST.
2. Comparing Quotes Effectively
Receiving multiple quotes can help you choose the professional who best meets your requirements.
Factors to consider when comparing quotes
Scope of work
Ensure the quote clearly explains what services are included.
Experience and expertise
Professionals with more experience or specialised skills may charge different rates.
Timeline
Check whether the professional can complete the work within your preferred schedule.
Communication
Professionals who respond clearly and promptly often provide better service experiences.
Tip
The lowest quote may not always be the best choice. Consider overall value and quality of service.
3. Negotiating Scope, Timelines & Pricing
Customers and professionals may discuss project details before finalising the service.
Discussions may include
Adjusting the scope of work
Changing timelines
Clarifying materials or equipment required
Revising pricing based on updated requirements
These discussions help both parties reach a clear understanding before beginning the project.
Best practices for negotiations
✔ Be clear about your expectations
✔ Ask questions about the quote if anything is unclear
✔ Confirm any changes in writing
✔ Ensure both parties agree on the final scope
4. Accepting or Declining a Quote
After reviewing quotes, you may decide to proceed with a professional or decline the offer.
If you decide to proceed
You may:
Confirm the project with the professional
Agree on timelines and payment terms
Schedule the work
If you decide not to proceed
You may politely inform the professional that you have chosen another option.
Declining quotes you do not intend to accept helps professionals manage their availability more efficiently.
5. What PROLIST Is and Is Not Responsible For
PROLIST is a marketplace platform that connects customers with professionals.
The platform facilitates introductions and communication but does not participate in the service agreement between customers and professionals.
PROLIST does not:
Set service pricing
Guarantee service quality
Guarantee availability of professionals
Guarantee completion of services
Customers are responsible for evaluating professionals and making their own decisions before engaging a service provider.
6. No Guarantee of Price, Availability or Outcome
While PROLIST helps connect you with professionals, the platform cannot guarantee:
That a professional will accept your project
That the quoted price will remain unchanged after project discussions
That the service outcome will meet your expectations
Service delivery and outcomes depend on the agreement between you and the professional you choose.
Tips for Hiring the Right Professional
Before confirming a project, consider the following:
✔ Review the professional’s portfolio and experience
✔ Compare multiple quotes where possible
✔ Clarify project scope and deliverables
✔ Confirm timelines and payment terms
✔ Keep written records of agreements
Taking these steps can help ensure a smoother service experience.
Important Reminder
PROLIST does not provide the services listed on the platform. All services are delivered by independent professionals.
Any service agreement, contract, or payment arrangement is made directly between the customer and the professional.
This section explains how payments work when you hire professionals through PROLISTINDIA.COM, including platform fees (if any), paying professionals, invoices, and how refunds or payment disputes are handled.
Understanding these points helps ensure clear expectations before starting a project.
1. Does PROLIST Charge Customers?
In most cases, customers can use PROLIST to find professionals without paying a fee to the platform.
Customers can:
Post service requirements
Browse professional profiles
Compare quotes
Contact professionals
without paying a platform fee.
However, PROLIST may introduce certain premium features or services in the future. If applicable, any platform charges will be clearly displayed before you proceed.
2. Paying Professionals – What to Know
Payments for services are handled directly between the customer and the professional you choose to engage.
PROLIST does not collect or process payments for the service unless explicitly stated.
Typical payment arrangements
Depending on the type of service, professionals may request:
Advance payment
Milestone-based payments
Full payment after completion
Payment upon delivery of services
The payment structure should be agreed upon between you and the professional before the project begins.
3. Advance Payments, Milestones & Final Payments
Many service projects require staged payments to ensure clarity for both parties.
Common payment structures
Advance payment
A small upfront amount to confirm the booking or begin the project.
Milestone payments
Payments made at different stages of the project.
Final payment
The remaining amount paid after the service is completed.
Best practices
✔ Discuss payment terms before confirming the project
✔ Avoid paying the entire amount upfront for large projects
✔ Confirm milestones and deliverables clearly
4. Invoices, Receipts & Proof of Payment
Professionals are responsible for issuing invoices for the services they provide.
An invoice may include:
Professional’s business name
Description of services
Total amount payable
Taxes (if applicable)
Payment terms
Tips for customers
Request an invoice for paid services
Keep receipts or payment confirmations
Maintain records of project agreements
These records can help avoid misunderstandings later.
5. Refunds, Cancellations & Payment Disputes
Refund policies and payment terms are determined between you and the professional providing the service.
PROLIST does not set refund policies for professionals.
Refund situations may arise when
A project is cancelled before completion
The professional is unable to deliver the service
There is a mutual agreement to cancel the work
In such cases, the refund terms depend on the agreement between both parties.
Dispute resolution
Customers and professionals are encouraged to resolve payment disputes directly through communication.
6. PROLIST’s Role in Payments
PROLIST operates as a marketplace platform that connects customers with professionals.
The platform does not:
Act as a payment processor
Hold customer funds
Guarantee payments
Guarantee refunds
All payment arrangements are independent agreements between the customer and the professional.
Tips for Safe Payments
To protect your interests when making payments:
✔ Clarify payment terms before starting the project
✔ Avoid making full payment before work begins for large jobs
✔ Request invoices and receipts
✔ Keep written communication records
✔ Confirm the scope of work before making payments
Important Reminder
PROLIST facilitates introductions between customers and professionals but does not participate in financial transactions between them.
Customers are responsible for verifying professionals and agreeing on payment terms before proceeding with any service.
Once you select a professional and agree to proceed with a service, the project moves into the service delivery stage. This section explains what typically happens after hiring a professional, how to manage project changes, and how to handle delays or service issues.
1. What Happens After You Hire a Professional
After selecting a professional, both parties typically confirm the details of the project before work begins.
Key things to confirm before starting
Scope of work or services to be delivered
Project timeline and expected completion date
Payment terms and schedule
Materials or resources required
Access to the service location (if applicable)
Many professionals may also provide a written proposal, work order, or agreement outlining these details.
Ensuring clarity at the beginning of the project helps prevent misunderstandings later.
2. Managing Changes in Scope or Timelines
During a project, it is sometimes necessary to change the scope of work or timeline.
Examples include:
Adding additional work
Modifying design or specifications
Delays caused by site conditions or external factors
Customer-requested changes
Best practices for handling changes
✔ Discuss changes with the professional before work continues
✔ Confirm any changes to price or timeline
✔ Document the updated agreement where possible
✔ Ensure both parties clearly understand the revised scope
Clear communication helps keep the project on track.
3. Cancellations After Engagement
Sometimes a project may need to be cancelled after the professional has been hired.
Reasons for cancellation may include
Project postponement
Budget changes
Unforeseen circumstances
Mutual agreement between customer and professional
What to do if cancellation is necessary
Inform the professional as early as possible
Discuss any applicable cancellation charges
Confirm whether partial payments or deposits are refundable
Cancellation terms depend on the agreement between you and the professional.
4. Handling Delays
Delays may occur during service delivery for various reasons.
Common causes include:
Weather conditions
Availability of materials
Scheduling conflicts
Technical issues
Changes requested during the project
What customers can do
Communicate regularly with the professional
Request updated timelines when delays occur
Clarify how delays may affect pricing or scope
Maintaining open communication helps ensure expectations remain aligned.
5. Handling Quality Concerns or Service Issues
If you are not satisfied with the service being delivered, it is important to address the issue promptly.
Steps to take
Communicate your concerns clearly with the professional.
Explain the specific issue or expectation that has not been met.
Allow the professional an opportunity to address the issue.
Discuss possible solutions or adjustments.
Many service issues can be resolved through direct discussion and clarification.
6. When to Escalate Issues Outside the Platform
PROLIST is a platform that connects customers with professionals but does not manage or supervise service delivery.
If a serious dispute arises, customers and professionals may need to resolve the issue through appropriate channels outside the platform.
These may include:
Direct negotiation between both parties
Referring to the agreed service contract
Seeking legal or consumer protection advice where appropriate
Important Reminder
PROLIST does not provide the services listed on the platform and is not responsible for service delivery, project outcomes, or disputes between customers and professionals.
All service arrangements, agreements, and responsibilities are determined directly between the customer and the professional you choose to engage.
Tips for a Better Service Experience
To ensure a smooth project experience:
✔ Clarify project scope before starting
✔ Confirm timelines and deliverables
✔ Maintain regular communication with the professional
✔ Document important agreements and changes
✔ Address issues early to avoid larger disputes
These steps help both customers and professionals work together effectively.
Reviews and ratings help customers make informed decisions and allow professionals to build credibility on PROLISTINDIA.COM. Customer feedback plays an important role in maintaining transparency and improving service quality across the platform.
This section explains how reviews work, how to leave feedback, and how reviews are moderated.
1. Leaving a Review or Rating
After interacting with a professional or completing a service, you may be invited to leave a review.
Reviews help other customers understand the quality of service provided by professionals.
How to leave a review
You can submit a review by:
Logging into your PROLIST account
Navigating to your service requests or interactions
Selecting the professional you engaged
Submitting a rating and written feedback
What reviews may include
Star rating or score
Written feedback about your experience
Comments on service quality, communication, and professionalism
Providing clear and honest feedback helps improve the overall marketplace experience.
2. Review Guidelines & Fair Use Policy
To maintain a fair and trustworthy review system, all reviews should follow basic guidelines.
Reviews should be
✔ Based on genuine customer experiences
✔ Honest and factually accurate
✔ Written respectfully and professionally
✔ Relevant to the service received
Reviews should not include
Offensive or abusive language
Personal attacks or harassment
False or misleading information
Confidential or personal contact information
Content unrelated to the service experience
PROLIST may remove or moderate reviews that violate platform guidelines.
3. Editing or Updating a Review
If your experience changes after posting a review, you may update your feedback where the platform allows it.
Examples may include:
A service issue that was later resolved
Clarification of earlier feedback
Additional information after project completion
Keeping reviews accurate helps maintain fairness for both customers and professionals.
4. How Reviews Impact Professionals
Reviews help professionals build their reputation on the platform.
Customer feedback may influence:
How other customers evaluate professionals
Overall profile credibility
Visibility in search or match results
Customer trust
Professionals are encouraged to maintain high service standards and respond to customer concerns professionally.
5. Reporting Fake, Abusive or Inappropriate Reviews
If you believe a review violates the platform guidelines, you may report it for review.
Examples of reviews that may be reported include:
Fake or fabricated experiences
Abusive or offensive content
Reviews containing personal or confidential information
Spam or promotional content
What happens after a report
When a review is reported:
PROLIST may review the content
The review may be moderated or removed if it violates policies
PROLIST does not guarantee removal of reviews unless they clearly violate platform guidelines.
6. Sharing Feedback About the Platform
Customers may also provide feedback about their experience using PROLIST itself.
This may include feedback about:
Platform usability
Matching quality
Feature suggestions
Customer experience improvements
Constructive feedback helps improve the platform for both customers and professionals.
Important Reminder
Reviews reflect the opinions and experiences of individual customers. They do not represent the views or endorsements of PROLIST.
PROLIST may moderate reviews for compliance with platform policies but does not independently verify every review.
Tips for Writing Helpful Reviews
To write useful reviews for other customers:
✔ Describe the service you received
✔ Mention what went well
✔ Explain any challenges or issues encountered
✔ Provide balanced and constructive feedback
✔ Keep the review clear and relevant
Helpful reviews improve transparency and help maintain trust within the PROLIST community.
PROLISTINDIA.COM is designed to help customers connect with professionals in a transparent and secure environment. While the platform works to maintain trust and safety, customers should also take reasonable precautions when interacting with professionals.
This section explains how your data is handled, how to interact safely with professionals, and how to report suspicious activity.
1. Your Data & Privacy on PROLIST
PROLIST respects the privacy of its users and takes reasonable measures to protect personal information.
Information that may be collected
When using the platform, you may provide information such as:
Name
Email address
Mobile number
Location
Service requirements
Uploaded documents or images
This information helps professionals understand your request and allows the platform to match you with relevant service providers.
How your information is used
Your information may be used to:
Create and manage your account
Match your request with professionals
Enable communication between customers and professionals
Improve the functionality of the platform
PROLIST handles user data in accordance with its Privacy Policy.
2. Sharing Personal or Sensitive Information Safely
When communicating with professionals, customers should exercise caution when sharing personal information.
Recommended safety practices
✔ Share only information relevant to your service request
✔ Avoid sharing unnecessary personal or financial details
✔ Be cautious when sharing identification documents unless required
Sensitive information that should be shared carefully may include:
Government identification numbers
Financial account details
Personal identification documents
Customers should only share such information if necessary and directly with the professional they choose to engage.
3. Verifying Professional Credentials
While professionals may provide information about their experience or qualifications, customers should independently evaluate whether the professional is suitable for their needs.
Steps customers can take
Review professional profiles carefully
Check portfolios or previous work
Read customer reviews and ratings
Ask professionals about relevant experience
For certain services, customers may wish to request additional documentation such as licences or certifications.
4. Avoiding Fraud or Misrepresentation
Although most professionals use the platform responsibly, customers should remain alert to potential risks.
Warning signs to watch for
Requests for unusually large upfront payments
Pressure to make immediate payment without discussion
Incomplete or unclear service details
Requests for personal financial information unrelated to the service
If anything appears suspicious, customers should reconsider proceeding with the engagement.
5. Reporting Suspicious Activity or Users
If you encounter behaviour that appears fraudulent, misleading, or abusive, you may report it to PROLIST.
Examples of suspicious activity include:
Fake professional profiles
Requests for payment without explanation
Misrepresentation of services
Harassment or abusive communication
How to report issues
You may report concerns by contacting PROLIST Support through the platform’s support channels.
Providing relevant details such as screenshots, messages, or transaction information can help the support team review the issue.
6. Safe Interactions on the Platform
To maintain a safe experience while using PROLIST:
✔ Communicate clearly with professionals
✔ Confirm details before making payments
✔ Keep records of important communications
✔ Avoid sharing unnecessary personal information
✔ Report suspicious behaviour promptly
Taking these precautions can help ensure a safer and more reliable experience.
Important Reminder
PROLISTINDIA.COM is a platform that connects customers with independent professionals. While the platform may review reports of suspicious behaviour, it does not directly supervise or guarantee the conduct of professionals.
Customers are responsible for evaluating professionals and making informed decisions before engaging services.
Building a Trusted Community
Safety and trust depend on responsible participation from both customers and professionals.
By following safe practices and providing honest feedback, customers help maintain a reliable and trustworthy service marketplace.
Your PROLIST account allows you to manage service requests, communicate with professionals, and track your interactions on the platform. This section explains how to manage your account information, control notifications, and close or deactivate your account if needed.
1. Updating Personal Details & Preferences
Keeping your account information accurate helps ensure professionals can contact you easily and that you receive relevant service matches.
Information you may update
You can update the following details in your account settings:
Name
Email address
Mobile number
Location
Communication preferences
Updating these details ensures that professionals responding to your request have the correct information.
Why it’s important
Accurate account details help:
Ensure smooth communication with professionals
Improve matching accuracy for service requests
Allow you to receive important notifications related to your requests
2. Managing Notification & Communication Settings
PROLIST may send notifications related to your activity on the platform.
These may include:
Updates on your service requests
Messages from professionals
Quote responses
Platform updates or announcements
Notification channels may include
Email notifications
SMS notifications
In-platform notifications
You may manage these notification preferences in your account settings.
Best practices
✔ Keep notifications enabled for important updates
✔ Ensure your email and phone number are correct
✔ Review messages from professionals promptly
Staying informed helps you respond to professionals quickly and move projects forward efficiently.
3. Deactivating Your Account
If you temporarily do not wish to use PROLIST, you may choose to deactivate your account.
What happens when your account is deactivated
Your profile becomes inactive
You may not receive new communications related to service requests
Your previously submitted requests may no longer be active
If you wish to use the platform again in the future, you may be able to reactivate your account by logging in or contacting support.
4. Deleting Your Account
If you no longer wish to use PROLIST, you may request account deletion.
Before requesting deletion
Consider that:
Your service request history may no longer be accessible
Your previous messages and communications may be removed from active access
Certain data may be retained for legal, compliance, or dispute-resolution purposes as required by law
How to request account deletion
Customers may submit an account deletion request through the platform’s support or account settings section.
The support team may review and process the request according to platform policies.
5. Data Retention & Account Closure
Even after an account is deleted, some information may be retained for limited purposes.
These may include:
Legal or regulatory compliance
Fraud prevention
Resolution of disputes or complaints
Such retention is handled according to the platform’s Privacy Policy and applicable legal requirements.
Tips for Managing Your Account
To maintain a smooth experience on PROLIST:
✔ Keep your contact details updated
✔ Check messages from professionals regularly
✔ Update your service requests when your requirements change
✔ Manage notifications to stay informed
Managing your account properly helps ensure efficient communication and better service outcomes.
Important Reminder
Your PROLIST account is intended for personal use when requesting services from professionals on the platform. Users are responsible for maintaining the confidentiality of their login credentials and ensuring that their account is not used for unauthorized purposes.
PROLISTINDIA.COM operates as an online service marketplace that connects customers with independent professionals. This section explains the key platform policies and legal principles that apply when using PROLIST.
Understanding these policies helps ensure that customers use the platform responsibly and are aware of how the service operates.
1. Terms & Conditions for Customers
All users of PROLIST must comply with the platform’s Terms & Conditions.
The Terms & Conditions outline:
How the platform operates
User responsibilities
Limitations of the platform’s role
Rules governing platform usage
By using PROLIST, customers agree to comply with these terms.
Key points for customers
PROLIST connects customers with independent professionals.
The platform does not provide the services itself.
Customers are responsible for evaluating professionals before engaging them.
Service agreements are made directly between customers and professionals.
Customers are encouraged to review the full Terms & Conditions available on the website.
2. Privacy Policy Overview
PROLIST collects and processes certain personal information in order to operate the platform and match customers with professionals.
The Privacy Policy explains:
What personal data may be collected
How the information is used
How user data is protected
How users can manage their data
Personal information may include contact details, service requirements, and communication data required to facilitate the service request.
Users can review the full Privacy Policy on PROLISTINDIA.COM.
3. Acceptable Use Policy
Customers must use the platform responsibly and in accordance with applicable laws.
Acceptable uses include
✔ Posting genuine service requests
✔ Communicating respectfully with professionals
✔ Providing accurate information about service requirements
Prohibited activities include
Posting misleading or fraudulent requests
Harassing or abusing professionals
Attempting to misuse platform features
Uploading illegal, harmful, or inappropriate content
Violations of platform rules may result in account restrictions or suspension.
4. Intellectual Property & Content Rights
Content shared on PROLIST may include:
Text descriptions
Images and documents
Reviews and feedback
Professional portfolios
Content ownership
Users generally retain ownership of the content they upload.
However, by posting content on the platform, users grant PROLIST permission to:
Display the content on the platform
Use the content to operate and improve services
Maintain platform functionality
Users must ensure they have the right to share any content they upload.
5. Limitation of Liability & Platform Role
PROLIST functions as a technology platform that facilitates connections between customers and professionals.
The platform does not:
Provide the listed services directly
Guarantee professional qualifications
Guarantee service quality
Guarantee project completion
All service agreements, pricing discussions, and service outcomes are determined directly between the customer and the professional.
Customers should evaluate professionals carefully before entering into any agreement.
6. Dispute Disclaimer
In the event of a disagreement between a customer and a professional, PROLIST is generally not involved in resolving the dispute.
Such disputes may involve:
Service quality issues
Payment disagreements
Project delays
Contractual misunderstandings
Customers and professionals are encouraged to resolve issues directly between themselves.
If necessary, disputes may be handled through appropriate legal or consumer protection channels.
Important Reminder
PROLISTINDIA.COM is a marketplace platform that enables connections between customers and professionals. It does not act as a contractor, employer, agent, or guarantor of the services provided by professionals.
Customers should exercise due diligence before engaging any service provider.
Responsible Use of the Platform
To maintain a safe and reliable marketplace, customers should:
✔ Provide accurate information in service requests
✔ Communicate respectfully with professionals
✔ Follow platform policies and applicable laws
✔ Review professionals carefully before hiring
Responsible use helps maintain a trustworthy platform for everyone.
While using PROLISTINDIA.COM, customers may occasionally encounter technical issues, questions about service requests, or other platform-related concerns. This section provides guidance on resolving common problems and explains how to contact PROLIST support.
1. Common Issues & Quick Fixes
Many common issues can be resolved quickly by checking basic settings or refreshing your session.
Examples of common issues
Unable to post a request
Ensure all required fields are completed
Check that your internet connection is stable
Refresh the page and try again
Not receiving responses from professionals
Ensure your request contains clear details
Check that your contact information is correct
Consider contacting additional professionals
Unable to log into your account
Verify your email and password
Use the password reset option if needed
Attachments not uploading
Check file size limits
Ensure the file format is supported
Trying these steps may help resolve many issues without additional support.
2. Unable to Post a Request — What to Check
If you are unable to submit a service request, consider the following checks:
Things to verify
All required form fields are completed
Your contact details are valid
Your internet connection is working properly
The selected service category matches your requirement
If the problem continues, you may try submitting the request again after refreshing the page or logging back into your account.
3. Problems Contacting Professionals
In some cases, customers may experience difficulty contacting professionals.
Possible reasons
The professional may not be currently available
The professional may be reviewing your request before responding
Your contact information may not be complete
What you can do
Contact another professional from the matched list
Send a follow-up message
Review and update your request details if needed
PROLIST cannot guarantee that every professional will respond to every request.
4. How to Contact PROLIST Support
If you need assistance with platform-related issues, you may contact PROLIST support.
Support may assist with issues such as:
Technical platform errors
Account access problems
Billing or payment issues related to the platform
Reporting suspicious activity
Support does not typically intervene in service disputes between customers and professionals.
5. Submitting a Support Ticket
Customers may submit a support request through the platform’s support section.
When submitting a support ticket
It is helpful to include:
A clear description of the issue
Screenshots if applicable
The service request reference number (if relevant)
Contact information for follow-up
Providing accurate details helps the support team investigate the issue more effectively.
6. Tracking a Complaint or Query
Once a support request is submitted, it may be assigned a reference number.
This reference number allows you to:
Track the status of your request
Follow up with the support team if needed
Provide additional information related to the issue
Response times may vary depending on the nature and complexity of the issue.
7. Platform Updates & Maintenance Notices
Occasionally, PROLIST may perform system updates or scheduled maintenance to improve the platform.
During such periods:
Certain features may be temporarily unavailable
Access to some services may be limited
If maintenance is scheduled, PROLIST may notify users through:
Website announcements
Email notifications
Platform messages
These updates help ensure the platform continues to operate smoothly and securely.
Tips for Getting Faster Support
To help resolve issues more quickly:
✔ Provide clear and detailed information when reporting problems
✔ Include screenshots or error messages if available
✔ Mention your service request ID when relevant
✔ Avoid submitting multiple duplicate requests
These steps help the support team respond more efficiently.
Important Reminder
PROLIST support assists with platform-related issues only. The platform does not typically mediate disputes regarding service delivery, pricing, or project outcomes between customers and professionals.
Such matters should generally be addressed directly with the professional involved.
PROLISTINDIA.COM continuously works to improve the platform experience for both customers and professionals. Customer feedback plays an important role in helping the platform evolve and improve its services.
This section explains how customers can share feedback, report issues, and suggest improvements.
1. Sharing Feedback About PROLIST
Customers are encouraged to share their experience using the platform.
Feedback may include:
Ease of posting service requests
Quality of professional matches
Platform usability
Overall experience with the service process
Constructive feedback helps PROLIST identify areas where improvements can be made.
2. Suggesting New Features or Improvements
Customers may also suggest new features or enhancements that could improve the platform experience.
Examples of suggestions may include:
New service categories
Improved search or matching features
Better communication tools
Additional project management features
Improvements in user interface or navigation
While PROLIST values all suggestions, not all proposed features may be implemented.
Platform improvements are prioritised based on:
User demand
Platform feasibility
Security and compliance considerations
3. Reporting Platform Bugs or Errors
If you encounter a technical issue while using the platform, you may report it so the team can investigate and resolve the problem.
Examples of issues that may be reported include:
Pages not loading correctly
Errors when posting a service request
Login or account issues
Problems uploading files or attachments
System errors during communication with professionals
When reporting a bug
It is helpful to include:
A description of the issue
Screenshots or error messages
The device or browser you are using
Steps that led to the issue
Providing this information helps the support team diagnose the problem more quickly.
4. Participating in Platform Improvements
From time to time, PROLIST may invite users to participate in activities that help improve the platform.
These may include:
User feedback surveys
Beta testing of new features
Platform usability studies
Participation is voluntary and helps the platform develop features that better meet user needs.
5. How Feedback Is Used
Feedback received from customers may be used to:
Improve the platform interface and functionality
Enhance matching algorithms
Introduce new service categories
Improve support and user experience
PROLIST reviews feedback regularly as part of its ongoing improvement process.
Important Note
Submitting feedback or suggestions does not guarantee that a specific feature or change will be implemented. However, all feedback is reviewed and considered as part of the platform’s development process.
Helping Improve the PROLIST Community
By sharing feedback, reporting issues, and suggesting improvements, customers help make PROLIST a more effective and reliable marketplace for everyone.
Your input helps improve:
✔ Platform usability
✔ Customer experience
✔ Professional matching
✔ Overall service quality